RESEARCH
Every role matters: Working conditions for cleaners, drivers, caterers and security in UK TV productions

In 2024-2025, the Forum partnered with the Institute for Screen Industries Research at the University of Nottingham to support a survey of working conditions for cleaners, drivers, caterers and security in UK TV productions.  The project has been co-produced in partnership with three peer researchers who themselves work in cleaning, security and driving for the UK TV industry.

 

The report presents the first in-depth quantitative research on working conditions for ancillary workers in UK television. It identifies problems and weaknesses in the sector, but also the many positive aspects to the work of this vital group. It is intended to offer insight for actionable, positive change, for both broadcasters and production companies in UK TV. 

​

The report findings are classified into three distinct categories as follows:

​

Red finding: a significant issue that needs immediate attention

• Exhausted drivers on sets are carrying passengers in unlicensed, poorly maintained and uninsured vehicles

 

Amber findings: problematic issues that need to be addressed

• Lack of basic amenities

• Problematic payments

• Long shifts and lack of rest days

• Insufficient workers for the job needed

• Self-employed workers work longer hours for less money and take on more risk

• Workers often feel under-valued and poorly treated

• Failure to address issues raised by ancillary workers

• Safety concerns related to ancillary workers

 

Green findings: Examples demonstrating that good practices are possible

• Fair working conditions

• Safety

• Practical issues

• Inclusion and recognition

​​

The project drew upon the lived experiences and networks of peer researchers in both the research design, sampling and in the analysis of the findings. 

​

There are detailed recommendations included in the report. Priorities include:

• Productions should abide by the rules and legal requirements set in place for everybody’s health and safety, e.g. on driving hours, breaks, licences

• Productions should set reasonable payment terms and expect to pay cancellation fees

• Productions should ensure there are sufficient ancillary workers to do the job needed for everyone’s health, safety and security

• Productions should treat ancillary workers as part of the crew, ensuring they have access to the same amenities and respectful treatment as everyone else